Polityka wysyłki

Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive an email confirmation once your order has shipped.

Shipping Locations
Our products are shipped from our fulfillment partners in the United States and Vietnam. Depending on the item and stock availability, a single order may be shipped in more than one package.

Delivery Time
Estimated delivery time is 8–12 business days after your order has shipped. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or customs processing.

Shipping Costs
We offer free standard shipping on all orders within the United States. Any shipping charges for other destinations will be shown at checkout before you complete your purchase.

Order Tracking
Once your order ships, we will email you a tracking number so you can follow your package. Please allow 24–48 hours for tracking information to update.

Customs, Duties and Taxes
For orders shipped outside the United States, any import duties, taxes, or customs fees charged by the destination country are the responsibility of the customer.

Incorrect Address
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us within 12 hours at hello@vigoressentials.com. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or Damaged Packages
If your package shows as delivered but you have not received it, or it arrives damaged, please contact us within 7 days of the delivery date at hello@vigoressentials.com and we will work with the carrier to resolve the issue.

Questions
For any shipping questions, email us at hello@vigoressentials.com.